6 Ways to Solving Facebook Not Responding Issue

Ever been in a situation where you felt stuck while trying to get your Facebook app to respond? Have you ever gotten error reports like “Facebook not working” and the likes before? Or do you have recurring instances of your Facebook app freezing in the middle of using it?

All the instances above can be so frustrating, especially when you are trying to log in to join an interactive session or when you plan to message a friend for some important reason. This guide will show you some ways to make your Facebook respond whenever it suddenly stops responding.

We want you to understand that solving issues around Facebook that suddenly stop working does not have a stereotyped approach.

It depends on how you logged in to Facebook before it crashed and the kind of error report you’re getting. For instance, if you logged in through a computer, we don’t expect you to fix an error report as if you logged in through a mobile device.

how to fix facebook not responding

How to Fix Facebook Not Responding

If Facebook freezes all of a sudden, you should take the steps below. These steps will help you fix the issue of Facebook not responding when you log in on either a mobile phone or PC. Here are the steps you should take:

1. Check Your Internet Connection

Facebook can’t connect when the internet connection is bad or unstable. So, it is very likely that you will always have issues with your Facebook if your internet connection is always poor. Therefore, we recommend that you test your internet connection if you notice that your Facebook is not working.

You can test the connection by loading other website pages or applications. If those websites and applications also fail to connect, you should fix the issue with your internet connection before attempting to log in to Facebook once again.

If you are trying to access Facebook from a PC and you enabled a firewall program on your PC, you should check the firewall program. Sometimes, a firewall program puts non-harmful websites like Facebook on a blacklist, hindering you from accessing the website. If you realize that your firewall program has blacklisted Facebook, we recommend removing it from the blacklist immediately.

2. Update the Facebook application

If you are using an outdated Facebook app, you may experience some issues while using the app. The app may stop responding or even crash completely. Facebook company is aware of these kinds of issues, which is why Facebook releases updates often. If you didn’t enable auto-update and you haven’t manually updated your app recently, you should go to the app store and update your application.

update facebook app

3. Clear caches

Caches store temporary files that apps require to run. These temporary files enable apps to run as fast as possible since apps don’t have to recreate new files all the time. However, these temporary files can sometimes bring up the issue of Facebook not working by interring with the actual function of the Facebook app. The files can become outdated after a while. If you have tried the steps above and they didn’t help you out, you should go to the app’s storage and clear the caches.

4. Uninstall and reinstall Facebook

Sometimes, the entire file associated with a particular app may become damaged and hence cause the app to keep crashing. If your Facebook application still doesn’t respond after clearing the caches, we recommend that you Uninstall and reinstall Facebook.

5. Update browser

If you are accessing Facebook from a mobile browser, you should update the browser. Old browsers can generate some issues almost the same way an old Facebook app does. Also, make sure you use browsers that are compatible with Facebook.

6. Temporarily use VPN

If you notice that Facebook is not working after you travel to a new region, then you have every right to suspect that Facebook censorship or ban is active in the region. You can confirm your suspicion by using VPN to temporarily access Facebook. If the suspicion is right, Facebook will work when you use a VPN to change your location to the region you usually access Facebook.


However, if you travel to a country that banned Facebook permanently, rather than temporarily, you should wait till you are out of the country before you attempt to access Facebook. These countries include China, Iran, Syria, and North Korea. In North Korea, in particular, you may be subject to legal punishment if you access Facebook without seeking permission from the government.

TIPS: If you are using a low-end or budget smartphone, you can install Facebook Lite which is a smaller version of the regular Facebook app. Though it has 85% of the features in the regular app.

How to Fix Facebook Messenger not Working

There are some simple steps you can always take to make Facebook messenger work once again if it suddenly stops working on your device. Here are the things you should do whenever Facebook messenger stops working on your device:

1. Clear cache for Facebook messenger

Facebook messenger might stop working when its cache files become corrupt. You can easily fix issues that originate from corrupt cache files by clearing the cache. It’s normal for the Facebook messenger to take longer time to load the first time you attempt to use it after clearing the cache. If everything goes well, the Facebook messenger will start working properly and loading fast right from the second time you attempt to use it.

2. Update Facebook Messenger App

Like many other applications, the Facebook messenger app may stop working when it is out of date. If you want to check whether your Facebook messenger app is up to date, simply go to the app store and check all the available updates.

Once you find messenger app among the available updates, click on the update button to get the latest version of Facebook messenger. Test the new app after it installs.

SEE ALSO: How to Use Facebook Messenger Room

3. Restart your device

Facebook messenger often requires a large number of resources. Restarting your device closes apps utilizing resources in the background and allows the Facebook messenger to effectively run when you open it.

4. Uninstall and reinstall Facebook Messenger

Facebook messenger always stores some files on your device each time you use it. If you don’t remove those files for a very long time, they may hinder the app from working properly.

By default, a device will remove all files associated with Facebook messenger when you uninstall the messenger app. Hence, we recommend that you uninstall and reinstall the Facebook messenger app if none of the aforementioned steps solve the issue of messenger not working.

Why Is My Facebook Messenger Not Working?

Gone are the days when Facebook messenger used to be an integral part of the Facebook app. It’s now an independent application with lots of features. Just like the Facebook app, Facebook messenger sometimes stops working on devices.

Whenever Facebook messenger stops working, you won’t see any specific reason why the app stopped working. As a result, you may not know what you need to do in order to fix the issue.

We understand how frustrating it can be to be in the aforementioned situation, which is why we’ve decided to show you the top reasons why Facebook messenger sometimes stops working. Here are those reasons:

1. Too many files saved on the app

If you save too many photos, videos and documents on your messenger app, it may eventually stop working. In most cases, the messenger app will begin to load slowly or repeatedly crash before it eventually stops working.

unfortunately messenger has stopped

2. Poor Network

Facebook can’t connect if you attempt to access it with poor internet. Even if it manages to connect, messages may load very slowly. Facebook messenger might eventually stop responding if the network doesn’t improve after a while.

3. Facebook server is down

You can’t access Facebook when the Facebook server is down. Although the Facebook server rarely goes down, you should verify that it is working fine if you are unable to access Facebook.

You can visit Facebook status checker hosted by the Facebook company if you want to verify that Facebook doesn’t have any problem at the moment. Many reliable third-party websites can also tell you whether Facebook has a problem or not. Downdetector is an example of such a website.

4. Facebook isn’t compatible with your browser

Facebook doesn’t support some web browsers. Even if you are using one of the browsers Facebook supports, you may be unable to access Facebook if the version you installed is out of date.

Why Is Facebook Marketplace Not Working?

Facebook marketplace is a platform that allows Facebook users to buy and sell products within their local region. For some reason, you may not be able to access the Facebook marketplace even when you have access to the Facebook.

facebook marketplace

We’ll tell you all the major reasons why the Facebook marketplace can stop working. Here are those reasons:

5. Your Facebook account is new

The Facebook marketplace won’t work if you attempt to access it from a new Facebook account. If your Facebook account is new, we recommend that you wait for at least three months before you attempt to use the Facebook marketplace.

The Facebook company believes that old Facebook users are less likely to engage in malpractices compared to new Facebook users. Hence, the Facebook company restricts new Facebook accounts from accessing the Facebook marketplace.

6. You violated marketplace community policy

If you violate the rules of the Facebook marketplace, you won’t be able to access the marketplace anymore. We recommend that you go through the Facebook marketplace policies to check whether you haven’t violated any of them. If you believe that Facebook has restricted you from the Facebook marketplace unjustly, you should appeal to the Facebook team.

7. Facebook marketplace is unavailable in your region

Facebook marketplace is currently unavailable in some regions. If you live in such a region, the Facebook marketplace won’t work. If you travel to a new region and you notice that you can’t access the Facebook marketplace, you should use search engines to verify that the Facebook marketplace is available in the region.

8. Update Facebook app or browser

You may be unable to access the Facebook marketplace if you are using an outdated Facebook application or outdated browser. We recommend that you verify that you are using the recent version of the Facebook application if you are unable to access the Facebook marketplace.

Other Common Issues Facebook Users Often Encounter

1. Being unable to reply to a conversation

Many Facebook users are usually too quick to conclude that the person they are attempting to message has blocked them whenever they get a message that says, “you can’t reply to this conversation.” However, you can see the aforementioned message even when the person you want to reply to hasn’t blocked you.

Facebook can hinder you from messaging other users if you recently sent a message that violates Facebook’s community standard or an unusual number of messages.

2. Being unable to log in to third-party websites/apps with Facebook

There are times when internet users will prefer to use their Facebook credentials to log in to third-party websites rather than create an account.

For instance, you should be able to use your Facebook credentials to log in to Spotify even without creating a Spotify account. However, if you can’t, then it means you haven’t set up your account for third-party login. This particular issue isn’t hard to fix at all.

You simply should open the Facebook application and go to “settings.” Select “Apps & Websites,” then turn on the permission.

facebook settings and privacy

  1. Facebook keeps logging you out

If Facebook logs you out of your account without showing any message, then the device or browser that you used to sign-in might have an issue. If you logged in with a browser, we recommend that you clear the cache and cookies on your browser.

If the issue persists, you should verify that you haven’t unknowingly installed suspicious browser extensions. In case you did, you should remove them immediately and attempt to log in once again.

If Facebook logs you out while using the Facebook app, the first thing you should do is restart your device and clear the cache for the Facebook application. If the problem remains unsolved, we recommend that you run an antivirus program on your device.

SEE ALSO: 6 Apps that Steals Your Facebook Login Details

In case you got a notification that says “Facebook App Session Expired” when Facebook logged you out, you need to take a different approach to solve the issue. All you have to do is tap on the notification and log in afresh with your username and password. If you wish to prevent the issue from occurring another time, you should check the box that says “keep me logged in” while signing in.

4. Facebook temporarily locks account while signing in

There are different reasons why Facebook can lock your account when you attempt to log in. The major reasons why Facebook can lock your account temporarily include the following:

  • Facebook detects malware on your device
  • Someone attempted to use your account from an unfamiliar location
  • You recently engaged in suspicious activities on your account

Whenever Facebook locks your account, you will see a message stating the specific reason why Facebook has locked your account. For instance, Facebook locked the account shown in the image below as a result of suspicious activities.

The solutions to this particular problem are also not far-fetched. If Facebook locks your account due to the presence of malicious software on your device, you are expected to run antivirus software on your device.

Facebook account temporarily blocked

Even If you don’t have an anti-malware program on your device, Facebook will recommend one to you. Once you’ve successfully removed malware on your device, you will be able to log in to your account.

In case you are unable to log in to your account because someone has attempted to use it from an unusual location, you need to prove that you own the account. Fortunately, there is an easy way to confirm your identity with Facebook.

All you have to do is fill an online form, upload your ID and input your phone number or email address. Facebook will review your request and unlock your account after confirming your identity.

If Facebook locks your account as a result of suspicious activities, you have to complete some security checks to gain access to your account once again.

In case your account still remains locked after you have completed the security check, you should complete Report a Login Issue form and wait till you receive a response from Facebook on what to do.

SEE ALSO: How to Save Facebook Stories and Status

Video Guide on How to Fix Facebook not Responding Error


As a Facebook user, you don’t have to panic whenever you encounter a problem while using your Facebook account. All Facebook issues have a solution. In fact, most of those problems are things you can solve within a few minutes.

If you truly understand everything we mentioned so far in this article, then you will no longer find it hard to fix the issue of the Facebook app not working or responding. Also, you will be able to fix login issues that Facebook users sometimes encounter. And of course, by now, we believe you know the reasons why the Facebook marketplace sometimes doesn’t work.

Leave a Reply